Return Policy
At Simon & Brooks London, we strive to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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All return shipping costs are entirely the responsibility of the customer, including international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is permitted; wearing them is not.
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Ordering products in multiple sizes with the intention of returning part of the order is not permitted.
Return Process
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Register your return by emailing info@simonbrookslondon.com within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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The item must be returned entirely at your own expense, including any customs duties or shipping costs.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received at the return address and approved after inspection, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking information indicates that the item was delivered to the address provided by the customer.
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Providing an incorrect shipping address is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions or comments regarding this Return Policy, you can contact us using the details below:
Name: Simon & Brooks London
Email: info@simonbrookslondon.com
Chamber of Commerce (KvK) Number: 96385081
VAT Number: NL867588184B01