Shipping and Delivery Policy
We strive to deliver your order as quickly and accurately as possible. This document provides all relevant information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email containing the tracking details.
Delivery Time
The average delivery time (after processing time) is 3 to 7 business days, depending on your location. Please note that delivery times may be extended during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier located in China. As a result, customs duties or import charges may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout and are calculated based on the weight of the order, the destination, and the selected shipping method.
Shipping Responsibility
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We are not responsible for lost packages if tracking information indicates that the item was delivered to the address provided by the customer.
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Providing an incorrect shipping address is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions or comments regarding this Shipping and Delivery Policy, you can contact us using the details below:
Name: Simon & Brooks London
Email: info@simonbrookslondon.com
Chamber of Commerce (KvK) Number: 96385081
VAT Number: NL867588184B01